Vienna Insurance Group (VIG) has started the international rollout of its telematics strategy in cooperation with Dolphin Technologies.
The goal is simple: support safer driving, offer meaningful digital services to customers, and introduce telematics without adding unnecessary complexity. Instead of launching a standalone telematics app, VIG integrates telematics features directly into its existing insurance apps.
The first market to go live is the Czech Republic, where the KOOPILOT app acts as the first mover. Customers can already benefit from driving behavior insights, safety features, and incentive-based engagement through the existing insurer app.
A pragmatic approach to telematics
For large insurance groups, telematics often fails not because of technology, but because of friction. Separate apps, complex onboarding, and unclear value propositions can limit adoption.
This is where first-mover apps like KOOPILOT play an important role in setting adoption and usability standards early on. By embedding telematics into existing customer apps, telematics becomes part of everyday insurance interaction rather than a separate product that customers must actively adopt.
This integration-first strategy allows VIG to move faster, reduce onboarding barriers, and tailor telematics services to local market needs.
What customers get
The rollout focuses on practical, customer-relevant features rather than novelty:
- Driving behavior insights that promote safer habits
- Emergency and assistance features
- Contextual communication based on real mobility situations
- Incentives that reward responsible driving
The emphasis is on prevention, awareness, and everyday usefulness – not on constant monitoring or punitive scoring.
Built on a flexible telematics foundation
The rollout is supported by Dolphin’s MOVE SDK, which provides the mobile telematics foundation for collecting mobility data, assessing driving behavior, and triggering contextual services inside existing insurance apps.
By using the MOVE SDK as a shared building block, VIG can evolve telematics features consistently across markets while still adapting the customer experience locally.
Designed for multi-country scalability
Vienna Insurance Group operates across multiple Central and Eastern European markets, each with different regulatory, cultural, and product requirements.
Dolphin’s telematics platform provides a shared technical backbone while allowing local customization of features, communication, and incentives. This makes it possible to scale telematics across countries without rebuilding solutions from scratch.
A long-term telematics strategy
This rollout marks an important step in VIG’s broader digital and telematics strategy. Rather than treating telematics as a short-term innovation project, VIG positions it as a long-term capability that supports safer mobility, stronger customer relationships, and data-driven services.
For Dolphin Technologies, the partnership reflects a growing trend among insurers: telematics works best when it is integrated, user-friendly, and focused on real-world impact.
